Returns and Refunds

 Returns & Refunds 
Returns authorized by almastene.com must be shipped from the same country where the original order was delivered. The Customer has time within 14 days from the moment of reception of  Goods to execute the return process. 

The complete Items must be returned (padding materials, instructions, etc.) in their original condition and packaging. Items returned which are incomplete, damaged or soiled will not be refunded and will be returned to the sender by post

 almastene.com reserves the right to refuse returns that are unauthorized or otherwise do not  comply with all the conditions provided. 

In such cases, the goods will be returned to the sender at the original shipping address.
 Any acceptance of such returns will result in a charge equal to 100% of the value of the returned merchandise and the initial shipping costs, excluding the shipping costs to return the merchandise, which will remain the responsibility of the customer. The refund will be made as soon as the return arrives at Almastene warehouses and the products 
are verified.
 
For orders paid by Paypal or Bank Transfer, the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any difference in amount  due to exchange rate fluctuation cannot be refunded.
 
Questions & Inquiries
 You can email info@almastene.com to reach our Customer Service.